1. About Us
1.1 This website is owned and operated by High Spec Ltd, registered in England and Wales No 03299034 at our registered office is Starlight House, Oaks Way, Earl Shilton, LE9 7GX. Our V.A.T. No is 687 82 6961.
1.2 If you need to contact us, please e-mail us at hello@mirageweddingbackdrops.co.uk.
1.3 All rights in this website are owned by us and any unauthorised use, copying or modification is prohibited. This includes any of our images and content and legal action will be taken if any images are found to be used by others without permission.
2. Ordering Goods
2.1 When you place an order with High Spec ltd via www.mirageweddingbackdrops.co.uk (this website), you are making an offer to buy goods.
2.2 We will send you an e-mail to confirm we are processing your order but this does not mean we have accepted it.
2.3 In the unlikely event that the goods are no longer available, or we have made a pricing mistake on the goods or the delivery cost, we will contact you with the correct details. You may then cancel your order or re-confirm it based on the correct information. If we are unable to contact you within 5 days of you placing your order, we will cancel the order.
2.4 If the goods are not available, we may contact you to offer to supply you with alternative goods. These goods will never be dispatched to you without informing you and gaining your agreement to accept the substituted goods.
2.5 Your order will be accepted by us, and a contract will then be formed between us when we dispatch the goods to you.
3. Payment
3.1 All prices shown on our website are exclusive of V.A.T.
3.2 Payment for the goods and delivery can be made by any method shown on our website at the time you place your order
3.3 Your order will be dispatched for delivery only when payment has been made and the funds are cleared.
3.4 All payments are made through third-party payment transaction companies, we, therefore, do not have any access to your financial or bank details.
4. Delivery
4.1 Delivery charges will depend on the weight and dimensions of the goods you order, and the location of the delivery address. Some products may incur an additional surcharge and this is clearly shown in the product description.
4.2 Some outer regions of Great Britain, Northern Ireland and offshore islands will incur increased delivery costs but we can give you a quotation for these areas and then process the order.
4.3 Next day delivery is available on most products to mainland UK only.
4.4 The goods will be delivered to the address you give when you place your order.
4.5 When our courier delivers your goods you may be asked to sign for the goods to acknowledge that you have received them.
4.6 Order placed before 12 noon on a working day will be processed that day and will be delivered in line with the delivery option you selected, provided your payment has cleared and all goods you ordered are available.
4.7 If your delivery fails to be made on two attempts, your order will be returned to us and if you wish us to redeliver the order you will incur the cost of the delivery charge again.
4.8 We make every effort to ensure we deliver the goods as soon as possible after your order has been accepted. In the event of a delay, we will contact you as soon as possible.
4.9 All timescales refer to working days.
5. Returns and cancellation
5.1 In line with the Distance Selling Regulations (these apply to non-business to business orders, you have the right to cancel your order up to 7 working days starting from the day after you receive the goods, except for custom made items. If you wish to do this you must inform us in writing via letter, fax or e-mail – we are unable to accept cancellations by phone. Please note that some products, such as backdrops, tables skirts and other drapes, are made specifically to order to customer requirements so you cannot cancel an order on these goods.
5.2 You will be responsible for returning the goods to us at your own expense and there may be a restocking fee.
5.3 Please ensure you include a returns form (found on the Returns page of our website) so we can action your return quickly.
5.4 If there is a problem with the goods, please contact us on our Customer Service telephone number on our Contact page of the website.
5.5 If you decide to cancel your order after the goods have been delivered to you, you will be responsible for returning the goods to us at your own expense. You must ensure that the goods are adequately packaged to protect against damaged and are still in a saleable condition and have not been used. If you fail to take reasonable care of the goods before they are returned to us resulting in any damage or deterioration, we will charge you for the reduction in value.
5.6 If you fail to return the goods we may decide to collect them and we will charge you the direct cost of the collection.
5.7 This returns policy does not affect your legal rights.
6. Privacy Policy
We will take all reasonable precautions to ensure the details of your order are secure, but unless we are negligent we will not be liable for any unauthorised access to information supplied by you.
7. Voucher Codes
7.1 www.mirageweddingbackdrops.co.uk voucher codes can only be used against purchases made from the www.mirageweddingbackdrops.co.uk website.
7.2 Discount voucher codes must be entered at the point of placing your order, in the discount box provided on the checkout page.
7.3 Only one voucher code can be used per order.
7.4 Voucher codes cannot be exchanged for a cash alternative.
7.5 We cannot be held responsible for the non-availability of the www.mirageweddingbackdrops.co.uk website which may prevent the use of Voucher codes.
Prices online should accurately represent the price of the product and may in some cases be cheaper than if the product is bought by other means (via telephone, visiting us…etc). If for any reason the product is considerably lower than it has previously been advertised without any signs of promotion then please check the price before ordering. High Spec Ltd reserves the right to approve orders before despatch. This is to protect both the customer and High Spec Ltd against any unforeseen errors/glitches that can occur through the online pricing system.
We do reserve the right to charge a £50 restocking fee on orders over the value of £200.
